Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited shipping options are available at checkout. You will receive a tracking number via email once your order has shipped.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times and rates vary by destination and will be calculated at checkout.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number on the carrier's website to follow your package in real time.
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at support@knmworldwide.com if you need to make changes. We'll do our best to accommodate your request before your order ships.
Product Questions
Is the Electric Hair Trimmer waterproof?
Our Electric Hair Trimmer is designed for dry use. Please keep the device away from water and do not use it in the shower or bath to ensure longevity and safety.
How do I charge the trimmer?
The trimmer charges via the included USB cable. A full charge takes approximately 1–2 hours and provides up to 60 minutes of cordless use.
Are replacement blades available?
Yes, replacement blades are available for purchase on our website. We recommend replacing the blade every 6–12 months for optimal performance.
How do I clean my trimmer?
After each use, remove the blade head and use the included cleaning brush to remove hair clippings. You can also rinse the detachable blade under running water. Make sure all parts are fully dry before reassembling.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be in their original condition and packaging.
How do I start a return?
To initiate a return, email us at support@knmworldwide.com with your order number and reason for return. Our team will send you a prepaid return label and further instructions.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 3–5 business days. The credit will appear on your original payment method within 5–10 business days depending on your bank.
Warranty & Support
Does my trimmer come with a warranty?
Yes! Every KNM trimmer comes with a 1-year limited warranty covering manufacturing defects. This does not cover damage caused by misuse, accidents, or normal wear and tear.
How do I contact customer support?
You can reach our support team by emailing support@knmworldwide.com. We aim to respond to all inquiries within 24–48 hours on business days.